verygoodplugins/mcp-freescout

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An MCP (Model Context Protocol) server for FreeScout helpdesk ticket management and workflow automation. This server provides tools to interact with FreeScout tickets, analyze issues, manage responses, and integrate with Git workflows.

24 ★11 forksTypeScriptUpdated 21d ago

What you need to know

An MCP server for FreeScout helpdesk ticket management with tools to fetch, analyze, search and update tickets, add notes and create draft replies with Markdown-to-HTML.

Install

npx @verygoodplugins/mcp-freescout@latest

Usage

  • •Ask the assistant to fetch, analyze or reply to a ticket by ID or URL
  • •Search tickets by text, status, assignee and relative time

Key features

  • ✓Ticket fetch, analysis and classification (bug vs feature vs third-party)
  • ✓Draft reply creation with automatic Markdown to HTML conversion
  • ✓Search with explicit filters and relative time (7d, 24h, 30m)
  • ✓Internal notes, status updates and assignment
  • ✓Zod schema validation and retry with exponential backoff

Best for

FreeScout support workflows driven by AI assistants

Caveats

  • ⚠Requires a FreeScout instance with API access enabled
  • ⚠FREESCOUT_API_KEY must be configured
Platforms: macOS · Windows · LinuxClients: Claude Desktop · Cursor

Reviewed 2026-08-11

Topics

freescouthelpdeskmcpmcp-servermodel-context-protocolsupporttickets
Stars
24★
Forks
11
Language
TypeScript
License
GPL-3.0
Created
2025-08-02
Last push
2026-08-14